1. Introduction
Mizora Partners Ltd ("Mizora", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform and services.
2. Information We Collect
2.1 Information You Provide
- Account information: Full name, email address, username, password, country of residence
- Profile information: Display name, avatar, bio
- Payment information: Billing details, transaction references (we do not store full card numbers)
- Identity verification: Government-issued ID, proof of address (when required for payouts)
- Communications: Support tickets, direct messages, emails
2.2 Information Collected Automatically
- Usage data: Pages visited, features used, timestamps, session duration
- Device information: Browser type, operating system, screen resolution, IP address
- Trading data: All trades, orders, positions, P&L, and performance metrics generated on the platform
- Cookies: Session cookies, preference cookies, and analytics cookies (see Section 7)
3. How We Use Your Information
We use your information for the following purposes:
- Service delivery: To provide, maintain, and improve the Platform and evaluation services
- Account management: To manage your account, process payments, and handle payouts
- Communication: To send service updates, support responses, and platform notifications
- Security: To detect and prevent fraud, abuse, and violations of our Terms
- Analytics: To understand usage patterns and improve our services
- Legal compliance: To comply with applicable laws and regulations
- Social features: To display your trading activity on community feeds (subject to your privacy settings)
4. Data Sharing
We do not sell your personal data. We may share your information with:
- Payment processors: To process payments and payouts (e.g., Stripe, PayPal, cryptocurrency networks)
- Infrastructure providers: Cloud hosting, database services (DigitalOcean)
- Analytics services: To understand platform usage (anonymized where possible)
- Legal authorities: When required by law, court order, or to protect our rights
- Community features: Your trading activity, display name, and performance stats may be visible to other users through the social feed and leaderboards. You can enable anonymous mode to hide your identity.
5. Data Retention
We retain your personal data for as long as your account is active, plus a reasonable period thereafter for legal and business purposes. Specifically:
- Account data: Retained while your account is active and for 2 years after deletion
- Trading data: Retained for 5 years for audit and compliance purposes
- Payment records: Retained for 7 years as required by financial regulations
- Support communications: Retained for 2 years after resolution
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Request your data in a portable format
- Objection: Object to processing for certain purposes
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@mizorapartners.com.
7. Cookies
We use cookies for:
- Essential cookies: Required for authentication and core functionality
- Preference cookies: To remember your settings (language, theme)
- Analytics cookies: To understand how the Platform is used
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- SSL/TLS encryption for all data in transit
- Encrypted database connections
- Password hashing using industry-standard algorithms
- Role-based access controls for internal systems
- Regular security reviews and updates
No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. International Transfers
Your data may be stored and processed in locations outside your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
10. Children's Privacy
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we discover that we have collected data from a child, we will delete it promptly.
11. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.
13. Contact
For questions about this Privacy Policy or your personal data, contact us at: